Change Management
Change Management supports the three types of service changes ITIL describes — standard, emergency, and normal. The change type determines which state model is invoked and the change process that must be followed Change management is a feature that helps control the life cycle of changes to an IT system. Standard change A standard change is a pre-authorized change that is low risk, relatively common and follows a specified procedure or work instruction. A standard change is one that is frequently implemented, has repeatable implementation steps, and has a proven history of success. As Standard changes are pre-approved, they follow a stream lined process in which group level or peer approval and CAB authorization steps are not required. Approved standard change requests can be predefined in a catalog of templates to make accessing and requesting a standard change more efficient. This ability also enables the Change Management team to control the changes that are...
